Last updated: 1 November 2026.
About these terms
These terms apply when you use the services of Nectarine Logistics Ltd (“we”, “us”), of 7th Floor, Tanzanite Park, Victoria, Dar es Salaam, Tanzania. By using our shipping, Buy-For-Me, warehouse or delivery services, you agree to them. If you do not agree, please do not use our services.
Our services
Nectarine Logistics provides Shop & Ship (your own US and UK address), Buy-For-Me, air freight from the USA, UK, China, South Korea, Germany, France and the Netherlands, sea freight from China and the USA, and RoRo vehicle shipping from the UK.
Your responsibilities
You must give us correct information about yourself and your goods, including their contents and value.
You must make sure your items are allowed to be shipped and are packed safely for transit. We do not offer a repack service at the moment.
Prices and how weight is charged
Rates are per kilogram (air) or per cubic metre (sea) as shown on our pricing page at the time your parcel is received. We charge the higher of actual and volume weight. Single items worth 500 ($ or £) or more shipped from the USA or UK add 20% of their value. Buy-For-Me orders add a 5% service fee on the total invoice value.
Prohibited and restricted items
We do not ship dangerous, illegal or restricted goods. You must not send items on our prohibited items list. If a prohibited item is found, the airline or customs can hold, destroy or return it, and any fines or costs fall on the owner.
Customs, duties and taxes
Air rates from the USA, UK and China, and sea rates from China, include customs clearance, duties and taxes in Tanzania. From South Korea the rate includes customs and duties in Tanzania; pickup and export at origin (EXW) is quoted separately, as it is for Germany, France and the Netherlands. Vehicles shipped by RoRo pay TRA duty based on vehicle age and engine size; we send a separate clearing quote on request.
Delivery times and delays
Delivery times are estimates only and are not guaranteed. Weather, airline capacity, customs checks and other factors outside our control can cause delays. We will make reasonable efforts to tell you about any significant change to your delivery schedule.
Payment
We accept M-Pesa, Airtel Money, Mixx by Yas and bank transfer. We don’t accept card or cash at the office.
Shipping charges are paid when your parcel lands in Tanzania, before collection. For Buy-For-Me orders we send you an invoice, and we buy your items once it is paid in full.
Some services may include extra charges such as customs charges, warehousing or delivery. We always tell you about these before confirming the order, and every fee is listed on your invoice.
Insurance
You can insure your shipment against loss or damage when you place your order. The cost depends on the value of the items.
- Basic cover: up to $100 of item value, for small, low-value items.
- Full cover: the full declared value of your items, recommended for valuable shipments.
Damage, loss and claims
We handle your packages with care. If something arrives damaged or goes missing, contact our support team within 3 days of receiving your shipment with your order number, photos of any damage and a short explanation. We will review your case and update you within 5–7 business days.
To support a claim, please keep:
- Proof of purchase: the original receipt or invoice showing the item’s value and purchase date.
- Shipping records: tracking information and delivery confirmation.
- Damage evidence: clear photos of the damaged item and its packaging.
Returns
We help with returns if your item was delivered to the wrong address or arrived damaged. Return requests must be made within 72 hours of delivery. Return shipping may cost extra unless the mistake was ours.
Changes to these terms
We may change these terms from time to time. When we do, we update this page and the date below.
Contact
Questions about these terms: info@nectarinelogistics.com, +255 744 484 271, or visit us at 7th Floor, Tanzanite Park, Victoria, Dar es Salaam.